Privacy Policy

Effective Date: August 30, 2026

App Name: Lehulum

Domain: lehulum.beza-commercial.com

Welcome to Lehulum. We are committed to protecting your personal privacy when you use our on-demand ordering, delivery, and driver application. This Privacy Policy outlines how we collect, use, and protect information for both Customers and Driver Partners.

1. Information We Collect

To provide reliable delivery services, we collect information depending on whether you interact with Lehulum as a Customer or a Driver Partner:

A. Information Collected from Customers:

• Account & Profile Data: Name, phone number, email address, and delivery preferences provided during account creation.
• Order & Transaction Information: Details regarding the items you order, payment receipts, and transaction history.

B. Information Collected from Driver Partners:

• Driver Registration & Verification Data: Full name, phone number, national ID, driver's license details, profile photo, and vehicle registration documents.
• Payout & Earnings Information: Bank account details or mobile wallet information necessary to disburse delivery earnings.
• Performance & Operational Data: Acceptance rate, trip completion status, ratings, and active hours logged into the driver app.

C. Technical & Device Data (All Users):

• Device model, operating system version, unique device identifiers, and IP address.

2. Use of Location Data (Foreground & Background Access)

For Customers:

• Foreground Location: Used while the app is open to determine your delivery address, browse nearby products/services, and set accurate drop-off points.
• Background Location: Used when active orders exist to allow continuous real-time tracking and arrival updates until your order is completed.

For Driver Partners:

• Foreground & Background Location: Lehulum tracks and collects driver location data in real time whenever the driver app is active or set to "On-Duty" status (including when the app is minimized or running in the background). This is strictly required to:
  • Match and dispatch nearby delivery requests to drivers efficiently.
  • Provide accurate turn-by-turn navigation to pickup and delivery locations.
  • Allow customers and support teams to monitor order progress in real time.
  • Ensure safety and assist in resolving operational disputes.

3. How We Use Your Data

We use the collected information to:

• Process, track, and fulfill orders and deliveries between customers, merchants, and drivers.
• Verify driver identity, eligibility, and vehicle compliance.
• Calculate driver payouts, commissions, and transaction summaries.
• Communicate order status updates via push notifications, SMS, or phone calls.
• Provide real-time navigation updates on maps for drivers and real-time tracking for customers.
• Improve our platform performance, maintain safety, and resolve technical or operational disputes.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share necessary information with trusted third parties under strict confidentiality terms:

• Between Customers and Drivers: Customers see the assigned driver’s name, photo, phone number, vehicle details, and live location during an active order. Drivers see the customer’s delivery address, recipient name, and phone number solely for completing active deliveries.
• Service Providers & Infrastructure: Third-party payment processors, cloud hosting, and geolocation infrastructure services (such as Google Maps APIs and Firebase) that support platform operations.
• Legal & Safety Authorities: When required by law enforcement, regulatory mandates, or legal process to protect user safety and prevent fraud.

5. Data Retention and Account Deletion

We retain your personal information as long as your account remains active or as required by legal and financial compliance obligations. Both Customers and Driver Partners have the right to request deletion of their account and associated personal data by contacting customer support or using the account deletion feature inside app settings.

6. Security

We implement industry-standard encryption protocols (TLS/SSL) and strict access controls to protect your data against unauthorized access, modification, loss, or disclosure.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us at:

Email: lehulumtrading@gmail.com